Frequently Asked Questions

Find here all the answers to your questions regarding the use of the Coogli application.

Where can I take out a subscription ?

Directly on the mobile application or on the Coogli website on the subscriptions page. Your subscription is strictly personal.

Can we cancel the subscription at any time ?

Yes, you can unsubscribe at any time. Please note, however, that any month started is due: termination takes effect at the end of the current month.

How to cancel the subscription ?

You can cancel your subscription at any time on the “My account”> “My subscription”> “End my subscription” page.

Is it possible to add multiple babies to the same parent account ?

Yes, you can register up to two babies per adult account. If you already have a baby account and have subsequently had twins or triplets or more, contact us so that we can offer you a solution.

Is it possible to have more than one on the application ?

Yes, you can synchronize your account with that of your spouse and a third party.

Do both parents' accounts sync automatically ?

Yes, all you have to do is add a user account to the baby from his profile card: he will receive an invitation by email.

Is our information secure ?

Yes, Coogli never resells and will never resell your data.

I forgot my password, how can I recover it ?

When you log in, if you have lost your password, simply click on “forgot password”, we will send you a new one.

Is the app compatible with Android ?

The Coogli application is Android and Apple compatible.

Is the app compatible with Apple ?

The Coogli application is Android and Apple compatible.

Can I offer a subscription ?

We love to please you : yes, you can offer a six-month, one-year or two-year subscription from our website on the subscriptions page.

How to switch from Coogli Zen subscription to Coogli Premium ?

Simply on the application’s subscriptions page or directly from our website.

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